Turning Workplace Conflict into Positive Connection

Workplace conflict is inevitable—but it doesn’t have to be destructive. This engaging webinar explores how to reframe conflict as an opportunity for collaboration, innovation, and stronger workplace culture. Using real case studies, statistics, and practical tools, participants will discover how to turn moments of tension into opportunities for trust and connection. With insights from communication expert Jefferson Fisher and restorative justice practices, this session blends storytelling, humor, and leadership strategies to create a powerful learning experience.

• Understand the different types of workplace conflict (task, interpersonal, and value-based).
• Learn proven communication tools to de-escalate tension and promote collaboration.
• Apply Jefferson Fisher’s conversational strategies to workplace conflict.
• Discover how restorative justice principles can be adapted for business settings.
• Recognize leadership’s role in modeling constructive conflict resolution.
• Explore true case studies (Starbucks, HACO Industries, Jordan public sector, Irish construction managers) to see how conflict can lead to connection.
• Gain practical, repeatable tools to foster trust and psychological safety in teams.

• The hidden costs of unresolved workplace conflict
• Common myths and misconceptions about conflict
• Conflict styles and their impact on teamwork
• Leadership’s influence on conflict culture
• Jefferson Fisher’s strategies for reframing conflict conversations
• Restorative justice as a business conflict tool
• Real-world stories of conflict transformed into growth opportunities
• Practical exercises to build conflict resolution skills
• How to create a culture where disagreement fuels innovation
• Key takeaways for HR, managers, and employees alike

• HR Directors and HR Managers
• Team Leaders and Supervisors
• Senior Executives and Business Leaders
• Organizational Development Professionals
• Employee Relations Specialists
• Corporate Trainers
• Anyone managing teams or workplace dynamics

Dannette Hoenisch is a Registered Clinical Counsellor with over 32 years of experience and more than a decade in private practice. Holding a Master’s in Education and a certification in Critical Incident Stress Management, Dannette specializes in workplace well-being and conflict resolution. As a trainer in Violent Threat Risk Assessments, Dannette helps organizations recognize and address potential risks while fostering healthy team dynamics. Passionate about helping businesses build resilient, connected workforces, Dannette brings real-world expertise, engaging storytelling, and actionable strategies to every session.